Return Policy

Return Policy

  • Returns are eligible within 14 days, the return eligibility date will start once the customer receives the delivery
  • In order to speed up the return and refund process, please follow our official return process. Returns that didn’t follow our official return process will take longer to be processed and refunded
  • We offer free return if it’s eligible
  • Returns exceeding our return policy of 14 days will ONLY be entitled for exchange or for a store credit. Items will be exchanged, or store credit will be issued within 14 days after the eligible return date has passed. All delivery costs incurred in relation to the exchange or store credit being issued will be covered by the customer

 

Return Eligibility

  • Products must be returned undamaged in its original condition and packaging (includes tag). If the goods are returned worn, damaged or used (does not apply to trying on without causing any damage to the product), a refund is not possible
  • Not qualified returns will be sent back to the customer and the delivery cost will be covered by the customer

Return Process

  1. Visit our return portal (link below)
  2. Put in your order number and the email address you’ve used
  3. Select which product(s) you want to return and the reason for the return
  4. Select whether you want to exchange a product or for a money refund
  5. Print out the Label and place it on the shipping box (please make sure to remove any other labels and stickers from the box)
  6. Products are inspected, either approved or disapproved for return
  7. If approved, product will be exchanged and re-shipped within 14 working days
  8. If approved, refund will be made within 3 workings days to our financial intermediary (bank) and they will refund the money which will take on average 3 working days

            Return Portal: https://us.gobicashmere.com/a/returns

 

Refunds

  • Once returned product is inspected and accepted, the full refund will be issued in the form of the original payment method customer has used to proceed the purchase.
  • In case of a return of the complete order, the shipping cost (if charged) will be refunded as well.

 

Exchanges

  • If you would like to exchange one or more products, you can do so within 14 working days by indicating in the return portal what you would like in exchange.
  • Once product has been exchanged it follows the same delivery process of as mentioned above

Prices & Expenses

  • The payment amount will reflect the price stated at the time of purchase on our website
  • The prices quoted are final prices, that is, they include the respectively sales tax
  • Order delivery process will start once payment has been fully accepted

 

Lost Parcel

  • In case of a lost parcel, Gobi Cashmere will conduct an investigation process to USPS.